Teleopti CCC Forecasts - now including Budgets!

Teleopti offers you one of the most powerful forecasting tools on the market – free of charge. With Teleopti CCC Forecasts you can forecast future contact volumes and staffing requirements both in the short and long run. We have now introduced a new module of functionality, Budgets. This allows you to create long-term staffing budgets taking into consideration the forecasted need, attrition, shrinkage, efficiency, exceptions, and to balance these out with new hires, contractors, overtime etc. Teleopti CCC Forecasts is suitable for all types of contact centre operations. No matter size, complexity and industry, Teleopti CCC Forecasts can be adapted to the needs of your business.

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Take forecasts to the next level!

Would you like to get even more from Forecasts, without the expense of deploying a full-scale Workforce Management solution?

Introducing Teleopti CCC Forecasts Connected, a great package connected to your ACD/CTI that complements the free Teleopti CCC Forecasts, at an incredible price.

Read more here!

NEW! Teleopti CCC Interative Demo

Get a first-hand view of the extensive tools available to agents, supervisors and WFM managers in our new Teleopti CCC, Version 7 Interactive Demo! Please click here.