Product overview

Free of charge, Teleopti CCC Forecasts offers you the support you need to predict and plan for the future in your contact centre.

Optimise staffing through accurate and reliable forecasting

Using validated historical data and sophisticated forecast algorithms, Teleopti CCC Forecasts provides accurate and reliable forecasts of future contact volumes and staffing requirements according to the service level you define. Seasonal variations and market trends are analysed and taken into account by the system and business intelligence can be applied to adjust for anomalies, invoicing periods, campaigns and other special events and factors.

Forecasting on your terms

Teleopti CCC Forecasts is one of the most flexible and powerful forecasting tools on the market. Whether you want to know what is needed over the next few hours or next year – you’ll receive an accurate, well-informed answer. Teleopti CCC Forecasts provides both short and long-term multi-skill forecasting of contact volumes and staffing requirements.

It doesn’t matter whether you have a small, single-site centre or a large multi-site multi-channel one. Teleopti CCC Forecasts is suitable for all types of contact centre operations. 

Take control of your staffing budget

Create long-term staffing budgets based on the forecasted need as well as the available resources. Take into consideration attrition, shrinkage, efficiency, exceptions, and balance these out with new hires, contractors, overtime etc. Bringing staffing budgets into a balance has never been easier!

Reduce forecasting efforts through user-friendly interfaces and workflows

Thanks to the step-by-step workflows of Teleopti CCC Forecasts you will experience that forecasting is a less difficult and less time-consuming task than ever before. The modern user interface makes you comfortable using the system.

Easy-to-grasp graphical representations allow you to quickly get an overview of data and forecasts. And in case you want to evaluate the impact of different “what if” scenarios, each forecast can be saved as a separate version.

Save cost at no cost 

In a dynamic contact centre environment, effective workforce management starts with the forecasting of future workloads and the calculation of staffing requirements. Only on the basis of accurate and reliable forecasts, you can ensure you keep the right service level to your customers. Teleopti CCC Forecasts is your perfect tool for reaching your targets.

Teleopti CCC Forecasts lays also the foundations for increased employee satisfaction and cost reductions. Free of charge, Teleopti CCC Forecasts helps you take control of your contact centre operations for increased profitability.

Register for a free download of Teleopti CCC Forecasts today!